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It is important to notify us before seeking any medical consultation while you are traveling abroad (unless it is an accident or emergency). We have a coordinating doctor on duty to speak to you and provide medical advise. We can also provide medical referral for any specialist doctor or hospital.

Hospitalization
If you are admitted to a hospital after OPD consultation or otherwise please notify us immediately.
The Insurance medical assistance department (doctor) will discuss your medical condition with the Treating doctor and if it is confirmed that the admission to a hospital is NOT due to any pre-existing conditions or any conditions listed in the exclusion list, then the Insurance Company shall guarantee payments to the hospital and settle the payments with the hospital.
Documents Required:
In order to expedite processing of the claim you must send the following documents immediately by fax to 080-4172 2689.
  • Completed Claim Form signed by the Treating Doctor and you
  • Name, address and contact details of the Local / Family Medical Doctor in India
  • Signed copy of the RELEASE OF MEDICAL INFORMATION FORM (ROMIF) to authorize your Treating Doctor and Local Medical Doctor in India to release your medical information to the Insurance Medical Assistance Department
  • Treating Doctor's medical report
  • Estimated medical expenses
  • Date of Travel from India
  • Details of domestic health Insurance policy, if any (Policy No, name and address of insurance company)
  • Copy of passport with exit stamp from India and entry into overseas country
Your prompt submission of the above documents / information (ROMIF, LMO details, Medical Reports, estimated medical expenses, Claim Form) will enable the Medical Assistance Department to make a medical assessment and recommendation of coverage thereby facilitating the claims process.
Important Numbers: For any further clarifications please do not hesitate to contact us at Telephone or Fax 080-4172 2689
Outpatient
For outpatient consultation, you will have to self-pay and file the claim upon return to India.  However, if the amount is above USD 500 and you are facing difficulty in making payments due to shortage of cash on hand then we can arrange to make payments on behalf of you, provided the medical condition is confirmed to be non-pre-existing.
Documents Required:
The important documents required to file a claim is as follows:
  • Claim Form (To be signed by the Treating Doctor and Insured) and  with the Claims Reference Number.
  • Doctor’s medical report.
  • Original admission/discharge card
  • Original bills, receipts and prescriptions
  • Original X-ray, pathological and investigative reports
  • Copy of passport, visa with entry and exit stamp
Important: If any hospital does not submit a bill to you for the treatment or service rendered, please inform us before leaving the hospital. If the hospital insists that they will claim directly from the Insurance Company, you should inform them that Bajaj Allianz will not entertain any such requests from the hospital. Only claims where the insured files directly (with all relevant documents) on return to India will be considered.
 
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